To sign off this year, we thought it would be fitting for our Group Product Director, David Simpson to share a word on what's been a really exciting and successful 2024:
Hello, I’m David, Group Product Director at Drax Technology. As we approach the end of 2024, it’s a perfect time for us to reflect on what has been a remarkable year. Together, we’ve achieved some incredible milestones, and we wanted to share some of those with you ahead of moving into 2025.
One of our standout achievements in 2024 was the successful launch of SafeVue earlier this year, which serves to connect service professionals, responsible individuals, and building compliance requirements within the industry in a single application. We have also taken this a step further by introducing our innovative weekly testing solution, which allows customers to effortlessly schedule their testing routines and automatically verify that testing has been completed across their portfolios. This significantly simplifies the capture of fire safety and compliance data (like weekly call point testing). Our solution offers a comprehensive view of both tested and non-tested devices, empowering users to create efficient testing plans tailored to their buildings. Furthermore, we proudly launched the much-anticipated latest version of our AMX visual fire alarm interface system, underscoring our dedication to pioneering technology in fire and life safety management.
Looking back to January, we unveiled our new website, providing our customers and technical partners with a comprehensive hub for support and resources. This platform has become an essential tool for our growing community of users and partners.
In response to valuable customer feedback, we also introduced our Leading Edge Support plan this year. This comprehensive offering is designed to provide a variety of tailored benefits that enhance both the performance and longevity of customers Drax Technology, ensuring it operates at peak efficiency to meet your needs whilst giving you access to our latest innovations. Key benefits of the plan include:
· Stay Updated: Enjoy regular product updates and performance tuning to ensure your system operates smoothly and efficiently.
Exclusive Early Access: Be among the first to explore new features and participate in upcoming developments.
SafeVue Included: Stay informed with real-time alerts for critical building alarms, accessible via both web and mobile platforms.
Priority Support: Get prompt, expert assistance from our technical team whenever needed.
Annual Expert Service: Benefit from an annual visit by one of our specialists to review, optimise, and future-proof your system.
Exclusive Onsite Day Rates: Benefit from discounted rates for onsite visits, providing cost-effective access to in-person technical expertise.
Available as an annual subscription, this plan guarantees that our customers have uninterrupted access to the expert assistance and advanced technology they need. If you would like to learn more about the benefits and options available, please don’t hesitate to reach out to our team.
This year, our partnerships with Fire Panel Manufacturers have thrived, leading to significant advancements in our integrations. We have successfully developed new collaborations with Kentec Taktis and Honeywell Morley Max, enhancing the versatility and value of our systems for clients across diverse industries and regions. These partnerships are fundamental to our mission of providing seamless and effective solutions within the fire and life safety industry.
2024 was a year of remarkable growth for our teams. We expanded and enhanced our sales, technical, and marketing functions, empowering us to deliver even greater value to our customers and drive innovation across every aspect of our business. These advancements position us strongly to support our customers and the markets we serve in 2025.
At Drax Technology, we are dedicated to revolutionising the way services, responsible individuals, and building compliance are managed. Our mission is to create safer, more efficient, and fully compliant buildings by designing, installing, and supporting our customers with cutting-edge technology that meets industry needs. As we look forward to 2025, we are particularly excited about our research and development roadmap. We have planned significant enhancements to our products and services, including a range of new features aimed at providing even better support to our customers and partners. Additionally, we will continue to strengthen our partnerships with fire industry panel manufacturers and across our global partner channel network, ensuring tailored support for their teams. Stay tuned in the New Year for our latest product news and updates!
As we gather to celebrate this joyous time of year, we’d like to take a moment to wish you and your loved ones a Merry Christmas and a wonderful holiday filled with love, laughter, and happiness. Thank you to everyone who has been part of our journey this year — your support means everything to us! May the New Year bring peace, prosperity, and endless opportunities.
Wishing you happiness, health, and holiday magic!
Yours sincerely,
David
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